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pburton
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Message 1 of 9

Been over 45 days since registered for £50 M&S voucher after signing up to BT package

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Hi BT team

I registered for a free £50 M&S voucher as part of signing up for my BT package over 45 days ago @ https://www.broadbandbenefits.co.uk/marksandspencers/ and I have still not received the voucher/gift card.  I have tried looking online on how to chase it up but I just keep getting routed back to the website I registered for it.  

Can one of the mods please help look into this and assist me?

Thanks

Paul

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8 REPLIES 8
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Message 2 of 9

Re: Been over 45 days since registered for £50 M&S voucher after signing up to BT package

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Hi @pburton

Welcome to the Community and thanks for your post!

Sorry that you haven't received the £50 M&S voucher after claiming for it.  As it has been over 45 days now we'll pick this up and chase it for you from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Community ModeratorRobbieMac
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Message 3 of 9

Re: Been over 45 days since registered for £50 M&S voucher after signing up to BT package

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Hi @pburton  thanks for sending over your details. Do you remember which third party website you placed the order through? ie MSE, uswitch, etc. Post back and let me know.

cheers
John

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pburton
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Message 4 of 9

Re: Been over 45 days since registered for £50 M&S voucher after signing up to BT package

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Dear John

Thank you for your email.   The website I signed up to my BT package was Money Super Market, the order number was AJM.

I hope this is what you need to assist with sorting out the issue.

Cheers

Paul

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Message 5 of 9

Re: Been over 45 days since registered for £50 M&S voucher after signing up to BT package

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HI @pburton,

Thank you for posting back with that information. @JohnC2  will chase this with the Promotions Team and he'll post back as soon as he has an update.

Thanks

PaddyB

Community ModeratorPaddyB
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Message 6 of 9

Re: Been over 45 days since registered for £50 M&S voucher after signing up to BT package

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Hi @pburton  thanks for the update and I've contacted the promotions team to chase this up and I'll drop back as soon as they get back to me.

cheers
John

Community ModeratorJohnC
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Message 7 of 9

Re: Been over 45 days since registered for £50 M&S voucher after signing up to BT package

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Hi @pburton  the promotions team have got back to me and said they have manually processed voucher for you and it will be with you within the next 30 days. 

Please post back and let me know you receive it ok.

cheers
John

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pburton
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Message 8 of 9

Re: Been over 45 days since registered for £50 M&S voucher after signing up to BT package

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Hi John

The voucher has now turned up!  Many thanks to you and the team for sorting it out for me.

Cheers

Paul

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Message 9 of 9

Re: Been over 45 days since registered for £50 M&S voucher after signing up to BT package

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@pburton that's great many thanks for posting the update,  I'll make sure @JohnC2 sees your message when he's back in the office 😀

Community ModeratorNeilO
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