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Newbie
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Message 1 of 4

Been told to renew early

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My contract is 18 months and I still have the email saying my discount lasts for 18 months. I started my contract on 21st January 2019. I logged in last month to check my bill and a message popped up at the top saying my discount is ending soon renew now. I cannot get through to bt at all and now I'm panicking my bill is going to sky rocket when I do not have the money for it. Has this happened to anyone else? If so did yours go up early or actually end on the right date? 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Been told to renew early

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your bill will not increase until your fix term contract ends

if you want to check for renewal package try options team 0800800030



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Beginner
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Message 3 of 4

Re: Been told to renew early

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I have exactly the same problem. My contract started in March 2019 and the discount is supposed to be applied to the full 18 months that I signed for. 
In my bill for April 2020 there was already an increase and when I logged into my account online it says that my discount is ending soon. The discount should be ending 28 Sept 2020 as per the contract.

I couldn't get in touch with anyone on the online chat and I didn't even try calling on the phone because it's going to take a long time to get through at this time..

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Expert
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Message 4 of 4

Re: Been told to renew early

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@Antoniyawrote:

In my bill for April 2020 there was already an increase and when I logged into my account online it says that my discount is ending soon. The discount should be ending 28 Sept 2020 as per the contract.


The small increase is from the CPI price change, your discount ending is a reminder that you've entered the last 6 months of the discount period, years back people had to wait for the last 30 days, then it was the last 90 days, now it's 6 months.

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