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hicky56
Contributor
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Message 1 of 3

Being Undercharged!

Hi,

 

Need some help here please.

 

For the last 5 months I haven't been charged correctly.

 

BT have only being charging me £6 for the TV package and not charging me for the line rental or broadband.

 

I didn't notice the first time but EACH month since I have rung up and explained to them and they said they would sort it.  the last time I said I don't want to be made to pay the full amount in 1 go due to their continual **bleep**-ups.  Last month was only billed for TV + sport increase.

 

How can I get this sorted without ringing the useless lot again?

 

Cheers Phil

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Distinguished Guru
Distinguished Guru
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Message 2 of 3

Re: Being Undercharged!

I'm asking the forum moderators to have a look at this for you and they will post contact info here later this morning.

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You can click the thumbs up icon below this message if you think it was helpful.
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Moderator
Moderator
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Message 3 of 3

Re: Being Undercharged!

Hi @hicky56

 

Welcome to the forum and thanks for your posts!

 

I'm sorry for the problems you're having with your rental charges and I appreciate the time you have spent on the phone trying to sort this out.

 

You can send us over your details and we'll give you a hand from here.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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