Solved! Go to Solution.
Any advance broadband charges prior to activation, would normally be credited on your next bill. If this does not happen, then please post back here.
Remember that both line rental and broadband charges are charged in advance, and any phone call charges are charged in arrears.
I believe the dates you see are in the "What You Used" section underneath "My Bills". It will show the 25th of March, as that's the date you will have placed the order, up until the day before your service went live/day before your next billing period. There are no charges for this period. This section will come in useful for future bills but we implement it from the beginning.
When you view the bill itself, or download to PDF, you will notice that it states "The following advance charge for your package includes your line and applies from 10 Apr 2017 to 9 May 2017".
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|
|Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You|