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-Richie-
Guru

on ‎01-03-2023 18h53

265 Views
Message 11 of 12

Re: Being charged £549.97

@JonUKwrote:

Why would a change of 'TV' product affect someones broadband contract length?

Only BT broadband customers can subscribe to BTTV, as the broadband is a requirement the contract/discounts are aligned to match the BTTV minimum term.

 

@JonUKwrote:

If that was the case anyone cancelling their 'TV' package would lose their broadband.

No, you can have BT broadband without BTTV, you can not have BT TV without BT broadband.

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zulu17
Distinguished Guru
Distinguished Guru

on ‎01-03-2023 22h04

233 Views
Message 12 of 12

Re: Being charged £549.97

With the flexible TV contracts if @jam2000  flexed from one Flexible TV pack to another within the minimum term then the minimum term  of 2 years would normally remain from the date of the original (first) TV pack being taken out. If a TV box upgrade was involved then a new minimum term would I believe apply.
so really find out what the charges are for  and if it is because of any orders check the communication received with the order(s).

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