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GB25622459
Beginner

on ‎20-03-2025 13h15

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Message 1 of 3

Being charged for a non return device

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I am hurt and  disgusted  my treatment  from BT since  leaving  the  company  back in  August i have just been sent  through a  bill  tailing to the amount of 63 pounds  for  a non return of  a  product  i have returned  on  the  3/9/24 delivered on 6/9/24 still have the  post  office receipt!! it's  been over  since 6 months since  i left  please  stop harassing  me and  threatening  me with bills  over  products i have already returned.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎20-03-2025 14h06

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Message 2 of 3

Re: Being charged for a non return device

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if you have the receipt of posting then use message now and you should be able to get the device marked as returned and any charge refunded

Broadband | BT Help



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Christopher_G
Moderator
Moderator

‎20-03-2025 16h38 - edited ‎20-03-2025 16h39

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Message 3 of 3

Re: Being charged for a non return device

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Hi @GB25622459 

Welcome to the community.

I'm sorry to hear that you're getting those messages, when you've returned the equipment. I recommend following @imjolly's advice and speak to our Customer Support team so they can take a copy of that receipt and get it sorted for you.

Chris

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