Being charged for a non return device

[GB25622459]

I am hurt and  disgusted  my treatment  from BT since  leaving  the  company  back in  August i have just been sent  through a  bill  tailing to the amount of 63 pounds  for  a non return of  a  product  i have returned  on  the  3/9/24 delivered on 6/9/24 still have the  post  office receipt!! it's  been over  since 6 months since  i left  please  stop harassing  me and  threatening  me with bills  over  products i have already returned.

[imjolly · Accepted solution]

if you have the receipt of posting then use message now and you should be able to get the device marked as returned and any charge refunded

Broadband | BT Help

[Christopher_G]

Hi @GB25622459 

Welcome to the community.

I'm sorry to hear that you're getting those messages, when you've returned the equipment. I recommend following @imjolly's advice and speak to our Customer Support team so they can take a copy of that receipt and get it sorted for you.

Chris