Being charged for equipment we have returned

[SpaceOtter]

We can't find the proof of posting, but we have definitely returned the equipment, but we are going to be charged for it, which we're not happy about. Surely if it's been scanned in at the post office thus,should register on the BT system? Any advice?

[SpaceOtter]

We're having the same issue, any advice as to how to proceed?

[Keith_Beddoe]

Select the 'message now' option on this link BT Help to have a live chat with a billing guide, they'll get you sorted.

[SpaceOtter]

Thanks. Chatted to them online for over an hour. Initially they were very unhelpful (and for an advanced telecommunications company I was surprised at how bad their English grammar is lol), but they eventually agreed to mark it as returned and will issue a refund. Pretty shoddy customer service, overall. In all good conscience I couldn't possibly recommend BT to anyone.