I have had an email saying the following
You'll need to pay £31.00 for stopping your BT services. This includes:
Can you explain to me why I have this charge?? My contract was for 12 months and that had ended before I changed supplier.
Its the charge made for disconnecting your broadband, unless you move to another provider who use the BT Wholesale infrastructure.
I have moved to Sky and I was not told about this charge when I joined thats for sure.
It depens on how you did the transfer.
* This requires you to contact your new provider.
I've received the exact same email also moving to sky this is after being told by BT in both email and letter that there will be no charges incurred for ending service. Also emailed to ask to return youview box even though out of contract and t&c state youview box becomes yours once out of contract.
I too have left BT recently when they increased charges.
My bill for leaving:
......and after 3 weeks of email communication with Libby's support team
All based on OFCOM directives re comtract cancelling.
Pleasant experience and discussions with BT.
Didn't have to invoke this golden nugget - but you guys above could: