As you have obviously made up your mind where the ‘fault’ lies, this is somewhat futile but here goes,
prevent BT Faults handling this issue.
Your service was ceased by Plusnet , this is allowed by Ofcom indeed it’s a their policy that a customer wanting to leave has no need to contact their existing provider to tell them they are leaving , so you would never be contacted except for the ‘sorry you are leaving’ letter , made somewhat redundant by the OTS system reducing the time the new company has to wait to takeover the line , giving no time for you to intervene .
prevent BT Faults placing an internal order to reinstate/replace my lost service
Yes this is prevented , how can BT faults make an internal order on your behalf, on what authority can they act on for you , plus at this point you are not even a customer as the only official status you have is as an ex customer until a provision order is raised to restore your status , irrespective of the cessation of your service being unwanted , a direct action of Plusnet or your neighbours lack of care ….Ofcom are prepared to suffer theses issues in the name of ‘competition’ or ease of switching, otherwise any migration would be two stage , get a code off the company you are leaving , give it to the new company, they check the veracity of the code ….thats how it used to be , Ofcom changed that system to the one we have now .
make BT cancel the order they had me place on Saturday
Probably a mistake based on the assumption that your service could be restored without a visit .
make BT insist on another Openreach engineer's visit, even though one had just been
As far as I’m aware the engineer visiting you was at the behest of PN for your neighbours early life failure , there service was never going to simply start given Plusnet raised the order against your address not your neighbours address , BT have no ‘visibility’ of that PN request for an Openreach visit to rectify what they saw as a failure for their customers service to simply start working , why would BT know what PN are doing
prevent BT Faults giving priority to this issue as a 'fault' rather than a new installation.
Wrong , BT have no more or less ‘priority’ than anyone else , and as explained you couldn’t have a fault raised as you were no longer a customer
insist on replacing working equipment (my router) with new identical equipment.
A procedural quirk , new customer, new equipment.
As stated , you believe what you want to believe, perhaps you think if you were a customer of a different provider , your neighbours incorrectly ordering against your address causing your service to be ceased, would have had a better outcome , we’ll never know.
