cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
rodleydragons
Contributor
170 Views
Message 1 of 4

Bill Payments - can time be extended?

I have tried calling but was just told "no.. have to pay by " then was given a date.

I was wondering if there is anyone else anyone knows we can speak to to just try and get an extension to the payment date?   I sadly lost my mum and have ended up struggling this month due to the additional expenses and just wanted to try and get an extension until pay day on 1st March however it seems impossible to get sense from anyone.

We really need the phone right now.. the threat of it going is just adding to the already stressful situation we are in.. and all I need is someone with some patience, compassion and understanding to click the button to give us extra time.

Anyone out there able to help with any suggestion on who I can speak to??

 

Many thanks in advance.

0 Ratings
3 REPLIES 3
Moderator
Moderator
144 Views
Message 2 of 4

Re: Bill Payments - can time be extended?

Hi @rodleydragons welcome back to the forum and sorry to hear you recently lost your Mum.

I've sent you a Private message explaining how you can contact the forum moderation team. check here
https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
rodleydragons
Contributor
90 Views
Message 3 of 4

Re: Bill Payments - can time be extended?

Thank you. I replied as you suggested yesterday and hope to hear from someone soon.  

0 Ratings
Moderator
Moderator
88 Views
Message 4 of 4

Re: Bill Payments - can time be extended?

Hi @rodleydragons Thanks for sending over your details and you are near the top of our queue so one of the team should most likely be in touch later today.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings