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rodleydragons
Contributor
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Message 1 of 4

Bill Payments - can time be extended?

I have tried calling but was just told "no.. have to pay by " then was given a date.

I was wondering if there is anyone else anyone knows we can speak to to just try and get an extension to the payment date?   I sadly lost my mum and have ended up struggling this month due to the additional expenses and just wanted to try and get an extension until pay day on 1st March however it seems impossible to get sense from anyone.

We really need the phone right now.. the threat of it going is just adding to the already stressful situation we are in.. and all I need is someone with some patience, compassion and understanding to click the button to give us extra time.

Anyone out there able to help with any suggestion on who I can speak to??

 

Many thanks in advance.

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Moderator
Moderator
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Message 2 of 4

Re: Bill Payments - can time be extended?

Hi @rodleydragons welcome back to the forum and sorry to hear you recently lost your Mum.

I've sent you a Private message explaining how you can contact the forum moderation team. check here
https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
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rodleydragons
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Message 3 of 4

Re: Bill Payments - can time be extended?

Thank you. I replied as you suggested yesterday and hope to hear from someone soon.  

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Moderator
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Message 4 of 4

Re: Bill Payments - can time be extended?

Hi @rodleydragons Thanks for sending over your details and you are near the top of our queue so one of the team should most likely be in touch later today.

Cheers
John

Community ModeratorJohnC
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