@michael3wrote: Hi conrad, do you know of a way I can go back to the old bill design format.
Unfortunately I have no idea - I didn't even know the design had changed until I saw your various posts. I wouldn't be at all surprised that the roll out of the new design will be done in the typical haphazard BT way with no time frame. I originally thought that you were experiencing a "normal" MyBT glitch as I get them every couple of months or so.
Well I have now been put on the new bill format. I was going to have a mega rant about the changes and the fact that to me it is too simplistic as it shows the net figure for my broadband cost after LRS and the now unquantified special discount - but that's just me. However I was worried about how to download and save the calls I had made but fortunately these are now listed on the actual bill so that is a major plus.
Overall I have to say BT must have polled the Teletubbies for the new design and format both for the bill and associated MyBT analysis changes (apologies to any real people who may have given any feedback).