When I rang to notify BT about me moving home, I told them its my second move would I have to pay installation. The customer guy said I will have a chat with my supervisor. After a few minutes on hold he said if I start a new 18 month contract the installation would not have to be paid. I get a email today telling me, well shocking me about the £130 on top of what is already due in 12 days time. I remember the customer guy said it will say the price of the installation but under that minus the price of installation.
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I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
Thanks John46 great response, and help. I rang BT customer services they said we will sort it off your bill. So it will be just £53 to pay. But it still shows as £183 online. They even said they would e mail confirmation and send a text to my mobile, but no response.