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Newbie
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Bill late payment

Hi. I have been issued a late payment charge and am a month behind on my bill. This is because I have been classified as vulnerable and have to stay in for 12 weeks. I always pay my bill with cash at the post office but obviously I can't do this at the moment and have no-one to do this for me. I cannot get through to BT at all to explain this to them and can't even initiate a live chat. I am having an absolute nightmare with this and think it is unfair to punish me when I can't even speak to them. I've been in tears with this. Can someone explain to me what I am supposed to do? Thank you for your time.

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Distinguished Sage
Distinguished Sage
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Re: Bill late payment

this was from a previous post by a forum mod who is a BT employee

to let us know that you need more time to pay you can do this via our automated line on 0870 240 5566 and select option 4. 

 
 


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