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Garytaz
Beginner
2,071 Views
Message 1 of 11

Bill payments

Out of work with no notice and no savings. Universal Credit is going to take weeks. BT threatening restrictions on my line if I don’t pay the bill but to do so would be spending money for food. None of the usual contact routes are working and they're asking we only call in emergencies. I’ve tried to get through but it takes hours. Can anybody help?

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10 REPLIES 10
imjolly
Distinguished Sage
Distinguished Sage
2,068 Views
Message 2 of 11

Re: Bill payments

You need to get through to billing and see if you can organise something to give you some time to pay before billing contact you for non payment



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NeilO
Moderator
Moderator
2,030 Views
Message 3 of 11

Re: Bill payments

Hi @Garytaz  welcome to the community and thanks for posting, due to the Covid 19 crisis we are no longer suspending or barring a customers account for non-payment until the end of June.

Mrsbalmighty1
Beginner
2,015 Views
Message 4 of 11

Re: Bill payments

Is this true. I had the we haven't received payment call yesterday. I'm on hold right now (have been for an hour) waiting to see if I'll be OK for 10days. 

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Mrsbalmighty1
Beginner
2,006 Views
Message 5 of 11

Re: Bill payments

@NeilO is it true? As I'll put phone down now as I've been on hour for 80mins now. Any confirmation on it from BT somewhere? I have a high risk person in the house so I can't risk getting cut off

Garytaz
Beginner
1,968 Views
Message 6 of 11

Re: Bill payments

Does this mean BT will not be adding late payment charges?

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Susiesbits1
Beginner
1,940 Views
Message 7 of 11

Disconnection during Coronavirus outbreak?

I have an outstanding bill and no wages! I have had an email saying I will be disconnected today (April 1st).  In a panic as I cannot get through on phone. I am in isolation and need to be able to speak to family/ work/ doctor... HELP! 

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Susiesbits1
Beginner
1,939 Views
Message 8 of 11

Re: Bill payments

I have had an email 5 days ago saying I will be disconnected today, April 1st?? Will I be disconnected?? I have £104 outstanding. I need to work from home and speak to my family while self isolating. I haven't been paid yet! Please respond.
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gg30340
Distinguished Sage
Distinguished Sage
1,928 Views
Message 9 of 11

Re: Bill payments

NeilO is a moderator on this forum. He is also a BT employee and is able to speak for BT. 

If he has stated that BT  are no longer suspending or barring a customers account for non-payment until the end of June it will be correct.

I'm pretty sure NeilO and the other moderators are extremely busy and do not have the time to repeat this every time somebody asks the same question particularly on the same thread.

Mustangnm1
Beginner
1,419 Views
Message 10 of 11

Re: Bill payments

Is this regardless of when bill was generated. I have an early March bill I can’t now pay due to husband loosing job and I’ve read Bt will only not restrict for bills after lockdown?
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