I have phoned both BT Business Billing , & Bereavent Team today but no one will help regarding a Bill received dated11th Februatry 2019,for Account ********** for a line which shound have been disconnected, (as was arranged early January with the bereavment team who confirmed such arrangement). Each department today said that I am not registered as Ms Bogue's representative (she died 25.12.18) The property has been vacant since early November. I spoke with a member of the Bereavment team the first week in January regarding Account No. ********** which was cancelled by Ms Bogue on 3rd October 2018, but a bill was received dated 30th December 2018! The team rep (in January) was helpful and could see that the account was cancelled and the bill sent out in error. I then received a letter from Durham with a refund. I do not know why no-one will spreak with me today!! My first call was to the Billing team who said to phone the Bereavment team, who redirected me back to Billing. I have wasted too much time this morning trying to sort the matter out, as there may be a small sum owing on the account for calls up to date of disconnection, but certainly not £193.64p (which includes charges from 1st January up to 30th April 2019!).