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kevenh
Newbie
125 Views
Message 1 of 3

Bill reminder email gets sent twice - how to fix?

Hi Team

Like the subject says I get two emails reminding me of how much I spend to watch a bit of Europa League.

 

Looking at my account I think I see why 2 emails are sent: the system thinks there are two of me. 😮

"It looks like you have access to 2 accounts."

 

Anyway, I just named the one I know about and there is only this account available despite this advice "Click on the account list at the top of this page to switch between accounts."

 

I know it's not a big issue at the moment but let's fix it before it becomes one 😉

TIA

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Bill reminder email gets sent twice - how to fix?

If you contact the Billing Live Chat team they should be able to help.

 

Live Chat

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kevenh
Newbie
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Message 3 of 3

Re: Bill reminder email gets sent twice - how to fix?

Thanks.

 

There was some operator error with the "Click on the account list at the top of this page to switch between accounts." part 😞

I do have two accounts.  The current one that gets the two emails and a closed account that is dormant.

 

But I'll use your advice as well

thanks.

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