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I'm sorry you weren't made aware of the delivery charge when the replacement router was ordered.
I can help sort this out for you. Send us in your details using the contact the mods link in my profile.
I'll also take a look to see what is happening with your reward card as well.
Hi @HM53 Thanks for taking my call earlier. Just to confirm for the community the delivery charge for the hub that was not delivered has been refunded. In relation to the voucher I'm sure that already in the process of being arranged but I have sent a chaser to the reward team to check and they will get back to you via email within a few days.