This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read
Phone calls to BT are free
Hi @Csimmo91 Welcome to the forum and sorry that you had so many problems trying to get connected with us.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.