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Chicharito14
Aspiring Contributor
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Message 1 of 3

Billing - Sport App

Hi
I think I am getting charged full price for the Sport App rather than the agreed contract price. There was a previously a pricing issue that was resolved by crediting the amount I was being overcharged but now the price has gone up again.

Would a mod be able to help?

Thanks.

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2 REPLIES 2
Moderator
Moderator
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Message 2 of 3

Re: Billing - Sport App

Hi @Chicharito14,

I'm sorry that this has happened. We'll need to check your bill and see what was previously done to help you. I've sent you a private message so we can pick it up and sort it out.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
Moderator
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Message 3 of 3

Re: Billing - Sport App

Hi @Chicharito14 Thanks for taking my call earlier and sorry I forgot about the price change for the BT Sport App but glad I was able to put things right for you.

Cheers
John

 

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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