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Moderator
Moderator
158 Views
Message 11 of 17

Re: Billing error- undercharged

Hi @moonie2014

Thanks for taking the time to chat with me today.

I'll catch up with you again over the next couple of days.

Cheers,

Robbie

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Community Manager
Community Manager
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Message 12 of 17

Re: Billing error- undercharged

Hi @moonie2014 I tried calling this morning but the line is engaged, sorry I missed you.

I was calling to let you know that this has now been resolved. All releveant charges will be correct as of today 29/01. Your next bill is due in February, we'll get back in touch after it's issued to make sure this is sorted once and for all.

Thanks

moonie2014
Aspiring Expert
133 Views
Message 13 of 17

Re: Billing error- undercharged

That is fantastic news Stephanie, thank you to your Team and all their efforts. Speak to you in feb
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Community Manager
Community Manager
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Message 14 of 17

Re: Billing error- undercharged

No problem at all, @RobbieMac did all the work so I leave all the credit to him 😄 

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moonie2014
Aspiring Expert
86 Views
Message 15 of 17

Re: Billing error- undercharged

Hi Stephanie, I have received the bill and it's wrong they have back dated everything and I was told this wouldn't happen . Iam really worried about this now, I have pm,ed Robbie too.

Can you suggest what I can do now.

Many thanks 

 

 

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Moderator
Moderator
80 Views
Message 16 of 17

Re: Billing error- undercharged

Hi @moonie2014 thanks for the update and sorry that this is not resolved yet. @RobbieMac and @StephanieG will be back in the office tomorrow afternoon and one of them will be in touch then to help you.

cheers
John

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moonie2014
Aspiring Expert
74 Views
Message 17 of 17

Re: Billing error- undercharged

Many thanks
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