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Medialtop
Newbie
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Message 1 of 2

Billing once service has been terminated

I have received a bill and been threatened with late charges if it is not paid for the period on 1 month from mid december 2014. I was out of contract from August 2014 and contacted EE to switch to them in mid november. The change over from BT was confirmed for mid December yet I have still received the BT bill for the period to mid January! The irony is that BT terminated my service from mid December and the broadband switch over was bungled and I am without Broadband. Has this addition billing and failure to provide seamless broadband switch happened to anyone else and how did you handle the cancellation of the additional bill?
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Moderator
Moderator
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Message 2 of 2

Re: Billing once service has been terminated

Hi Medialtop,

 

Welcome and thanks for your post.

 

Sorry you're still receiving bills from us when you have switched your service to another provider.  I'll need your details to sort things out from here.

 

Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.

 

All the best,

 

Robbie

Community ModeratorRobbieMac
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