Hi
I recently joined BT just before lockdown and have the multi screen included however my second box won’t connect to main box so iv not been able to use this yet and cannot get a engineer visit obviously at the min could any one give me any advice
secondly after originally ordering my BT package the order was cancelled somehow apparently it was a glitch with BT any how when it was sorted out they said that as way of apology they would let me have BT package WITHOUT having sport channel and gave me a film channel instead however now they are billing me for not only my original bill BUT also bt sport and although iv tried to explain to them twice iv been left on hold whilst they sort it out and just left I cannot even get through now and all the while every time I check my bank account BT have took payments for all sorts eg my original bill BT sport the film channel they supposed to replace sport channel with but have not and of course my package now it’s all a bit much and am slowly losing the plot as a new customer I’m really thinking of just cancelling everything and going else where
if any one could advise me how to move forward with getting things sorted eg email address or some other number to ring about this matter I would be grateful I don’t have a BT email address at minute and live chat just sends me to this forum iv got to honestly say I’m not impressed with customer service what’s so ever at the present time from cancelling my original order in January to not getting connected til March then basically not being able to use half my package to being billed for varies items I’m not even got it seems I may of made a mistake choosing BT
any advice gratefully received
thank you in advance
Clair farrell
