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peterukw1
Beginner
263 Views
Message 1 of 6

Billing

Cant access bill on pc all I get is "Service Unavailable. The service is temporarily unavailable. Please try again later."

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5 REPLIES 5
JohnC2
Moderator
Moderator
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Message 2 of 6

Re: Billing

Hi @peterukw1, welcome to the forum and thanks for your post. Sorry that you can't access your bill on the PC.

Are you able to access the bill ok on the MyBT app?

Cheers

John

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peterukw1
Beginner
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Message 3 of 6

Re: Billing

Yes, it's fine on the my bt app but not on my pc using Firefox
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JohnC2
Moderator
Moderator
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Message 4 of 6

Re: Billing

Hi @peterukw1, thanks for checking that for me. Please can you clear your cookies and cache and also is it possible to test using a different internet browser to see if that works?

Cheers

John

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peterukw1
Beginner
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Message 5 of 6

Re: Billing

Yes, I tried Microsoft Edge and it worked fine but I use Firefox
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JohnC2
Moderator
Moderator
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Message 6 of 6

Re: Billing

Hi @peterukw1, cheers for trying that and posting back. The MyBT is working ok. Have you cleared your cookies and cache on Firefox as old cookies could be the cause of the problem.

cheers

John

 

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