Billing

[tophat5000]

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I changed my broadband charge etc to £20 (esa) and they charged me £27.why is this

[licquorice]

Call customer services on 150 or 0800 800150 and ask them.

[tophat5000]

I can’t as I have anxiety and can’t talk on phone. I need email really

[pottyperson]

I'm asking the forum moderators (BT staff) if they can help.

[NeilO]

Hi, @tophat5000 welcome to the community and thanks for your posts, I'm sorry to see there is some confusion with your most recent bill. I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil