My monthly bill is wrong again. I accept the current virus is having an impact on communicating with yourselves but I can't get through on the phone numbers provided, the app tells me to use the phone, the phone messages prompt me to use your website etc.
My payment plan expires this coming September but you are still charging me as if I am out of contract.
I need this correcting before my payment is due. Otherwise you give me no option but to cancel my direct debit and pay manually and I will only pay the agreed monthly price as per my contract without any additional charges.
These are challenging times for everyone and I'm sure you will do everything to help, please keep in mind you are asking me to pay more than I should when money is critical right now.
this is a customer help customer community form and your post does not go to BT
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