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tophat5000
Beginner

on ‎10-03-2022 15h24

870 Views
Message 1 of 5

Billing

I changed my broadband charge etc to £20 (esa) and they charged me £27.why is this

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4 REPLIES 4
licquorice
Distinguished Sage
Distinguished Sage

on ‎10-03-2022 16h09

848 Views
Message 2 of 5

Re: Billing

Call customer services on 150 or 0800 800150 and ask them.

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tophat5000
Beginner

on ‎10-03-2022 17h01

834 Views
Message 3 of 5

Re: Billing

I can’t as I have anxiety and can’t talk on phone. I need email really

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pottyperson
Distinguished Guru
Distinguished Guru

on ‎10-03-2022 18h13

820 Views
Message 4 of 5

Re: Billing

I'm asking the forum moderators (BT staff) if they can help.

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NeilO
Moderator-Retired

on ‎10-03-2022 18h21

813 Views
Message 5 of 5

Re: Billing

Hi, @tophat5000 welcome to the community and thanks for your posts, I'm sorry to see there is some confusion with your most recent bill. I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

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