<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
I am on a Home essentials package with unlimited calls, and have just got a bill for over £250 all of which are UK call numbers either landline or mobiles. Why?
Are you sure that you have Unlimited Calls in this Home Essentials package? Go to MyBT where you can view your bill and calls and see which calls you have been charged for.
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