Bills Credit Score

[EdEddnEddy]

on equifax and transunion it appears that I have a bill to pay to you in the amount of 40 lire.
I looked in the bt account but nothing appears that I have to pay
how can I pay the bill to get out of the credit score as unpaid.

[Keith_Beddoe]

@EdEddnEddy 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

The first thing you need to do is raise a dispute with either Equifax. You can do that at 

• Online at www.equifax.co.uk/ask
• Call 0800 014 2955
• Address – Equifax Ltd
  • Customer Service Centre
  • PO Box 10036
  • Leicester
  • LE3 4FS

 or

• • Online at www.transunion.co.uk
  • Call 0330 024 7574
  • Address - Consumer Services Team
    • TransUnion
    • PO Box 647
    • Unit 4
    • Hull
    • HU9 9QZ

They'll then liaise with BT for you.

[EdEddnEddy]

I contacted the equifax department.
and equifax sends me to the BT company because it appears that I have 40 pounds to pay and I can't get out with the remaining balance from equifax.
I had bt 3 years ago
and I checked the BT account and I don't have to pay anything.

[EdEddnEddy]