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carassius
Beginner
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Message 1 of 8

Bizarre final bill for unpaid calling features since 2002.

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I switched my landline to another provider in July 2018, and received my final bill from BT in November 2018. The bill assumes costs of £625.98 dating from 2002 for unspecified calling features. Since 2002 I have been aware of using 1571 and caller display, but nothing else, and these features were paid every month. BT removed 1571 from my package (this required three attempts due to their errors) in 2017 at my request, and I also have two emails in my archives from 2017 stating that my calling features are free on renewal of line rental. I also transferred the nominated account holder to myself via the bereavement service after my mother's death in February 2017 (although I had overseen the usage/package/bills for years), and yet nothing was mentioned of these extra charges, or retrospective charges.

I have contacted BT on six occasions since 5th November (chat, phone, email) and each time an advisor promises that somebody will email/call. Nobody has called. I am still waiting (while my BT 'dashboard' is threatening to pass my details to a "debt collection agency" on Jan 11th 2019, and "there may be extra charges to pay").

Can anybody help with this problem, or stimulate a response?

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Bizarre final bill for unpaid calling features since 2002.

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 8

Re: Bizarre final bill for unpaid calling features since 2002.

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Hi @carassius, welcome to the community and thanks for posting.  

Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

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carassius
Beginner
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Message 4 of 8

Re: Bizarre final bill for unpaid calling features since 2002.

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Thanks Keith.
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carassius
Beginner
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Message 5 of 8

Re: Bizarre final bill for unpaid calling features since 2002.

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Thanks for the link Neil0. I have submitted a request.
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Moderator
Moderator
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Message 6 of 8

Re: Bizarre final bill for unpaid calling features since 2002.

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Hi @carassius,

Thank you for sending in your details. I gave your home number a quick call, I'm sorry I didn't get speaking to you today.

I've sent you an email in reply.

Thanks

PaddyB

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carassius
Beginner
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Message 7 of 8

Re: Bizarre final bill for unpaid calling features since 2002.

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Many thanks @PaddyB for working on this. The issue is resolved.

Moderator
Moderator
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Message 8 of 8

Re: Bizarre final bill for unpaid calling features since 2002.

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Hi @carassius,

Thank you for posting back. I'm sorry that final was incorrect but I was glad I was able to help you with your complaint.

Thanks

PaddyB

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