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Newbie
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Message 1 of 6

Black Friday Deal Not Honoured - BT Sport, Infinity Broadband,

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Good Afternoon,

 

I arranged my BT package through VoucherCodes on the 24th as part of the black friday deals. The package i selected was:

Unlimited Infinity Broadband

Line Rental

Free Activation

Free BT Sport

18 Month Broadband Contract

 

I have just tried to log into BT Sport online which says i don't have BT Sport on the account.

 

I have included screenshots at the bottom (some sensitive information removed) showing the order i wanted and added to my basket, but between clicking the "GET THIS PACKAGE" button and completing my final order the BT Sport element of the order dissappeared and i don't understand how

 

I have just spent 50 minutes talking to an advisor and his manager who were unable to give the resolve i was hoping for, explaining that i had a different package and price to the screenshots i have provided?

 

BT2.png

BT1.png

BT3 - Copy.png

BT4 - Copy.png

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Black Friday Deal Not Honoured - BT Sport, Infinity Broadband,

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Newbie
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Message 3 of 6

Re: Black Friday Deal Not Honoured - BT Sport, Infinity Broadband,

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Many thanks Keith.

 

Matt

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Moderator
Moderator
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Message 4 of 6

Re: Black Friday Deal Not Honoured - BT Sport, Infinity Broadband,

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Hi @brumlad and welcome.

 

I'm sorry there's been problems with your order. I'll be happy to take a look at this for you. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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Newbie
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Message 5 of 6

Re: Black Friday Deal Not Honoured - BT Sport, Infinity Broadband,

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Hi @DavidM, i just received a call back from a different manager and came to a satisfactory resolution.

 

I will follow up with an e-mail to the moderators to confirm also.

 

Regards,

Matt

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Moderator
Moderator
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Message 6 of 6

Re: Black Friday Deal Not Honoured - BT Sport, Infinity Broadband,

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@brumlad Thanks for updating us Matt, I'm glad you got this sorted. 

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