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Beginner
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Message 1 of 13

Black Friday reward cards not received

We ordered a BT package in the Black Friday deal and haven’t received any of the rewards that were part of the offer.

Everything else has arrived and is working perfectly - couldn’t be happier. Just not sure why the rewards are hard to get hold of when they’re one of the main reasons for buying!

can anyone help/advise?

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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Black Friday reward cards not received

@Daley 

Did you apply online, or over the phone?

You have to apply for any rewards.

https://www.bt.com/manage/bt-reward-card/

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Beginner
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Message 3 of 13

Re: Black Friday reward cards not received

Hi Keith,

When I log in on that page it says ‘No rewards available at the moment’

will something appear after a certain amount of time? We ordered on the 30th November.

 

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Beginner
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Message 4 of 13

Re: Black Friday reward cards not received

We applied online.

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Distinguished Sage
Distinguished Sage
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Message 5 of 13

Re: Black Friday reward cards not received

Reward cards, if they were offered, normally show up after 14 days.

It depends on what you were offered at the time you placed your order, as there are many different promotions running.

Can you remember what was actually offered for the package you ordered?

I came across this page. Was it one of these?

Capture.JPG

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Beginner
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Message 6 of 13

Re: Black Friday reward cards not received

We were offered £30 M&S card and a £150 (might be £120) Reward Card and haven’t heard anything since placing the order. 

We received the port and set up on December 17, would the 14 days be from this point?

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Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: Black Friday reward cards not received


@Daley wrote:

We were offered £30 M&S card and a £150 (might be £120) Reward Card and haven’t heard anything since placing the order. 

We received the port and set up on December 17, would the 14 days be from this point?


Yes it would be 14 days from then. Which package was it?

The M&S vouchers also have to be applied for.

https://www.broadbandbenefits.co.uk/marksandspencers/

 

 

  • All Affiliate partners (£80) – for orders of BT Superfast Fibre or Superfast Fibre 2 packages between 8th November – 14th November – Claim by 14th February 2020
  • uSwitch (£120) – for orders of BT Superfast Fibre or Superfast Fibre 2 packages between 8th November – 14th November – Claim by 14th February 2020

 

 

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Beginner
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Message 8 of 13

Re: Black Friday reward cards not received

The package is £28.99 for 24 months Broadband and phone.

I’ll try the M&S form. Thanks for that. 

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Distinguished Sage
Distinguished Sage
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Message 9 of 13

Re: Black Friday reward cards not received

I cannot see a reward card mentioned on that list of offers.

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Beginner
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Message 10 of 13

Re: Black Friday reward cards not received

Really confused then in that case!

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