I placed an order via the web on 17th November for fibre broadband at our new house. We only moved in a couple of weeks ago so I've never had broadband at this house. Since then I've been struggling working from home over a low strength Bt/Fon wi-fi broadband connection which regularly cuts out. So I was looking forward to getting fast and reliable broadband when it gets activated today.
The engineer turned up today and did the install and I've been waiting for a delivery of the hub which hasn't arrived. I just phoned up customer services and apparently it's my fault because I didn't place an order for the hub!?
What the hell? How can you place an order for a brand new broadband installation without it automatically ordering you a hub? Also why is not obvious (to someone who writes software for a living) that I need to tell it to send me one?
Apparently an order for a hub will now be raised, but can't be until my current order (without a hub) is closed off tommorrow. Then apparently I'll be told how long before I will get delivery of a hub (given the above, I'm not holding my breath.)
This is my first experience with BT for many years and, needless to say, I am not very happy.
