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Is your BT Retail phone line working? If so, can you do the following.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
See if the cabinet shows available, or waiting list.
BT had to give me a new number before they could progress my order, they gave me no reason why for that either cause I'm upstairs from the cab and 5 mins from the exchange.
Ok. So. What do you recommend doing?