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Distinguished Sage
Distinguished Sage
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Message 11 of 30

Re: Broadband Activation gone wrong.

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@NotSoMuch wrote:

Ordered fibre, I had sky fibre in before also! Thank you. 


Its not showing any fibre availability on the cabinet, but it could be that the Openreach database has not been updated.

 

Any existing fibre connection would have been ceased.

 

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Newbie
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Message 12 of 30

Re: Broadband Activation gone wrong.

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Distinguished Sage
Distinguished Sage
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Message 13 of 30

Re: Broadband Activation gone wrong.

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@NotSoMuch wrote:
24 hours

Then its going to be a few days yet until things update, and any broadband order can be progressed.

 

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Newbie
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Message 14 of 30

Re: Broadband Activation gone wrong.

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Righto. So then this needs fixed as it's not at all what I've been told any time I've called. Could it be that the order was put through wrong?
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Newbie
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Message 15 of 30

Re: Broadband Activation gone wrong.

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Ah grand ok. So waiting for Openreach to update?
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Distinguished Sage
Distinguished Sage
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Message 16 of 30

Re: Broadband Activation gone wrong.

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@NotSoMuch wrote:
Ah grand ok. So waiting for Openreach to update?

I am a bit concerned that it shows your cabinet as not being fibre enabled.

 

How long ago did you have Sky fibre at this address?

 

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Message 17 of 30

Re: Broadband Activation gone wrong.

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Up until yesterday Keith. (Accidentally hit the 'mark as acceptable solution', sorry). That's odd...
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Distinguished Sage
Distinguished Sage
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Message 18 of 30

Re: Broadband Activation gone wrong.

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You cannot take over an existing fibre connection. The existing connection has to be ceased, and the port in the cabinet freed for the next order, which could be from any provider that uses the Openreach network.

 

This is probably what is causing the delay, as moving from one provider to another requires a 10 day delay, this is an Ofcom requirement to reduce the incidence of "slamming".

 

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Newbie
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Message 19 of 30

Re: Broadband Activation gone wrong.

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Just checked, definitely had fibre
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Message 20 of 30

Re: Broadband Activation gone wrong.

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Sorry just seeing your reply. Do you reckon that's why they had to give me a new number?
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