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Newbie
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Message 21 of 30

Re: Broadband Activation gone wrong.

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Cause the order was put in on the 24/10, that's nearly a month, even just to give notice.
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Distinguished Sage
Distinguished Sage
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Message 22 of 30

Re: Broadband Activation gone wrong.

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@NotSoMuch wrote:
Sorry just seeing your reply. Do you reckon that's why they had to give me a new number?

Yes, that would be the case, as the old number could have belonged to Sky, and as you need a phone line to be working first, it would have been the quickest way to get service. Porting numbers, when possible, can take a long time.

 

You can always get an update from the  Order Live Chat Team

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Newbie
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Message 23 of 30

Re: Broadband Activation gone wrong.

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Ok, thank you for your help. I will do!
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Distinguished Sage
Distinguished Sage
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Message 24 of 30

Re: Broadband Activation gone wrong.

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@NotSoMuch wrote:
Cause the order was put in on the 24/10, that's nearly a month, even just to give notice.

That is down to Sky. BT Retail also require a months notice to cancel a service.

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Newbie
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Message 25 of 30

Re: Broadband Activation gone wrong.

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Oh yeah, that part I get, my RLD for them is 07/12
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Newbie
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Message 26 of 30

Re: Broadband Activation gone wrong.

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I mean for taking the services
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Distinguished Sage
Distinguished Sage
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Message 27 of 30

Re: Broadband Activation gone wrong.

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I think you have no option but to wait until all of the Openreach tasks have been completed.

 

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Newbie
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Message 28 of 30

Re: Broadband Activation gone wrong.

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Ok, thank you. I'm talking to OMD now on your suggestion also. I really appreciate your responses when I was so frustrated. So sincerely, thank you.
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Beginner
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Message 29 of 30

Re: Broadband Activation gone wrong.

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you are much lucky than me. I lost my phone connect this morning and broadband is not being activated. It is really hard to reach BT through the phone. What's wrong with BT?

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Newbie
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Message 30 of 30

Re: Broadband Activation gone wrong.

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Oh dear! I just called through the 150 number and said 'broadband not activated'.

They never gave me a resolution and refused to escalate. Someone has to know. Anyway, the help here is useful for putting you in the right direction. I just get frustrated when I call up and there is no ownership, no assistance and just repeating the same thing over and over. I've given up for today.

I wish you the best of luck though and hope you get this sorted!
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