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SpottyDog
Aspiring Expert
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Message 1 of 3

Broadband Extras

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My package says I have 7 extras but I only use 2 BT Web Protect and BT Mail but against each one they have a tick saying active, is that correct ?  Why would it say they are all active when I'm only using two.

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B13blues
Aspiring Expert
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Message 2 of 3

Re: Broadband Extras

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Mine are all over the place as well. If you click through to "manage extras" do you get an option to turn them off?

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Distinguished Expert
Distinguished Expert
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Message 3 of 3

Re: Broadband Extras

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@SpottyDog wrote:

My package says I have 7 extras but I only use 2 BT Web Protect and BT Mail but against each one they have a tick saying active, is that correct ?  Why would it say they are all active when I'm only using two.


There’s a slight ambiguity there in your package extras description.

If you go to manage extras in MyBt, then you will find a list of options for each extra as you scroll down.

e.g. If Virus Protect is not active then there’s an option to download..........

You may also see a plus sign in the symbols showing extras to indicate that the extra is there but not active.

It’s all to tell you what you are missing, as it’s all free of charge.........😐

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