Regardless of who does what at BT and I admit as I am no expert only a member of the service paying public I have attached a screenshot of the last attempted BT installation:
This the schedule of works and without glasses - which I usually wear - the order clearly states a cherry picker is required. Have to say I expected a little more than " its your fault "form the BT forum.
The page is headed BT and that 's good enough for most people. If I buy a cake and the cream is off the cake shop will refund the item and not the manufacturer of the cream.
If I buy a shirt and the collar unstitches I do not need to hop on a plane to Vietnam to find the responsible factory. Next will refund or replace the item.
It's a thing called liability and BT head up this page and BT talk to me on the phone so why is it BT are now not responsible for supplying the broadband and the cherry picker?
The subby in this final case Quinn told me when asked why for the upteenth time they had arrived at my door sans cherry picker "we dont get told anything when we get this job!"
As a retired boss I have some sympathy for this poor worker who is mislead and uninformed about the work he is paid to do.
Re: the order - this is all I have.
The date and time the next poor subby is set to fail. I know this as I have not been asked to keep a space in the road for parking the vehicle outside my house. This is usually requested then carried out by me then on the appointed day no one turns up with a cherry picker.
The last visit was a farce I have saved on my ring door bell. The subby said the ladder didn't reach the spur and phoned his manager to tell him.
The manager insisted the subby had not fully extended his ladder and that he could go three floors up by himself. He was so insistent I was forced to intervene and tell the supervisor I could not be reponsible for such a course of action. He got angry with me for looking out for his worker and still insisted it was Ok for his worker to carry on and scale over 30 foot of wall with no proper footing.
He only stopped insisting on this ridiculous and frankly dangerous line when I told him my household insurance would not cover his actions and that he was putting the subby at serious risk.
Then of course it was reported I had "refused him access to the premises".Talk about off.
PS: The Google Streetview of my house is dated June last year and as I had work done I know this is accurate. Most London postcodes get a Google Streetview update at least once every one or two years.This has been going on for over two years.
