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CelineB95
Beginner
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Message 11 of 20

Re: Broadband Order - Cancelled 3 Times - No Explanation

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Hi John,

I got a message sayign my phone line is up and running

Could you give me a call at some point today so we can complete the broadband order? 🙂

Thank you! 

C xx

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Distinguished Sage
Distinguished Sage
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Message 12 of 20

Re: Broadband Order - Cancelled 3 Times - No Explanation

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have you checked to see if you get dial tone?

if so try entering your number and post results  see if database updated   https://www.btwholesale.com/includes/adsl/main.html



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Moderator
Moderator
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Message 13 of 20

Re: Broadband Order - Cancelled 3 Times - No Explanation

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Hi @ CelineB95,

Thanks for posting back!

@JohnC2 isn't in the office at the moment but he is back tomorrow.  I'll let him know that you've posted and he will give you a shout then.

Cheers,

Robbie

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Moderator
Moderator
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Message 14 of 20

Re: Broadband Order - Cancelled 3 Times - No Explanation

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Hi @CelineB95 Thanks for the update and yes the line fault is now fixed. I am awaiting the routing records now to be updated on the system so that I can order the broadband. Currently I cannot order broadband on the line. The records normally take 2-3 days to be updated after activation but be assured that I am checking this regularly and once the records are updated I will order the broadband service. I will keep you updated.

Cheers
John

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CelineB95
Beginner
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Message 15 of 20

Re: Broadband Order - Cancelled 3 Times - No Explanation

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Hi John,

Any updates regarding this as it's been 3 days since my phoneline was activated.

Celine 

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Moderator
Moderator
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Message 16 of 20

Re: Broadband Order - Cancelled 3 Times - No Explanation

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Hi @CelineB95 I'm still awaiting the Broadband Availability Checker information to be updated. You can check this yourself if you wish. Currently it is showing only 1Mb available. I am checking this a few times daily and once it's updated I will order the broadband. 

Cheers
John

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CelineB95
Beginner
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Message 17 of 20

Re: Broadband Order - Cancelled 3 Times - No Explanation

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Hi John, 

Do I have to look at the Upstream Line or the Download Line? 

Upstream is showing 1Mbps but download is showing up to 12 Mbps. 

Is this how it should be?

Let me know as it would be amazing if we could get this sorted so we have broadband by end of this week!

Thank you 

Celine x 

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Moderator
Moderator
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Message 18 of 20

Re: Broadband Order - Cancelled 3 Times - No Explanation

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Hi CelineB95 the details updated earlier this afternoon and I've placed the order to get the broadband connected. I will update you tomorrow on the connection date.

Cheers
John

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Highlighted
Moderator
Moderator
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Message 19 of 20

Re: Broadband Order - Cancelled 3 Times - No Explanation

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Hi @CelineB95, I called earlier sorry I could not reach you. I can see an engineer was working on your fault on Saturday and I wanted to check that your line and broadband are now working OK.

Cheers
John

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Moderator
Moderator
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Message 20 of 20

Re: Broadband Order - Cancelled 3 Times - No Explanation

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Hi @CelineB95 thanks for taking my call earlier and it was good to hear that your line and broadband are now up and running after the engineer fixed the external fault at the weekend.

Cheers
John

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