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Message 1 of 16

Broadband Package Is Showing As Greyed Out

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I really hope someone on here can help, when I sign into my BT account (web version) and the (Mobile Version) app under my products Broadband product is greyed out only product highlighted is Digital Voice I have spoken to BT Customer Services  on the phone they Don't seem to understand how to fix this error. this is really driving me round the bend.

I have attached a screenshot showing the issue 

I do have an open order for FTTP which is due to take place on the 4th January 2022

Regards 

Paul.

 

Screenshot 1.JPG

 

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Message 2 of 16

Re: Broadband Package Is Showing As Greyed Out

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If you currently have an open order in progress for FTTP then you can only have 1 open order and probably reason you cannot see any additional packages. Are you getting moved to DV when you get FTTP?



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Message 3 of 16

Re: Broadband Package Is Showing As Greyed Out

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I'm already on Digital Voice with FTTC 

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Message 4 of 16

Re: Broadband Package Is Showing As Greyed Out

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Can someone pass this over to the Mods 

Thank you.

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Message 5 of 16

Re: Broadband Package Is Showing As Greyed Out

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I've still not had no response over this is their anyone on here that can help ? 

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Message 6 of 16

Re: Broadband Package Is Showing As Greyed Out

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have your tried phoning the FTTP TEAM as you have an open order for installation and see if they can help you  08005874787



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Message 7 of 16

Re: Broadband Package Is Showing As Greyed Out

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Yes i have they don't have a clue. 

Hopefully a mod on here will help. 

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Message 8 of 16

Re: Broadband Package Is Showing As Greyed Out

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mods don't normally deal with FTTP  as I posted earlier if you have an open order which you have then you cannot place another order until first order completes which is probably why options are greyed out



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Message 9 of 16

Re: Broadband Package Is Showing As Greyed Out

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Has nothing to do with FTTP order I've had friends and family place an order for FTTP this has not happened to there account. 

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Message 10 of 16

Re: Broadband Package Is Showing As Greyed Out

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well phone CS 150  BT systems don't allow more that 1 active order at a time

you could also try options team 0800800030



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