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Message 11 of 16

Re: Broadband Package Is Showing As Greyed Out

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I have already spoken to FTTP 

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Message 12 of 16

Re: Broadband Package Is Showing As Greyed Out

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I didn't say anything about FTTP TEAM but if they or CS or options team can't help then I doubt anyone else can when you have an existing  active order



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Message 13 of 16

Re: Broadband Package Is Showing As Greyed Out

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Hi @Shrubbfamily123,

Thank you for posting. I'm sorry if you're My BT isn't showing your Broadband package. I had the same thing happen when I upgraded my broadband to FTTP. This will correct itself once your order completes.

Unfortunately, there is no way to update the My BT, while there is an open order.

Thanks,

Paddy

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Message 14 of 16

Re: Broadband Package Is Showing As Greyed Out

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as mod posted and I said already the problem is your current open order



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Message 15 of 16

Re: Broadband Package Is Showing As Greyed Out

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Well your both wrong funny its now been fixed BT agent spoke to someone who deal with the I.T side at BT.   

After all its not the open order. 

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Message 16 of 16

Re: Broadband Package Is Showing As Greyed Out

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Hi @Shrubbfamily123,

Thank you for posting back to update the thread.

I'm glad you managed to get that fixed.

Thanks,

Paddy

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