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timmace1986
Newbie
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Message 1 of 7

Broadband Phone Number and Postcode mismatch at Openreach

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Hi There,

 

How do I get BT to change my postcode to the correct one on openreach database. I have tried contacting openreach directly but they have said that the request needs to come from your telephony company.

 

Any help appreciated

 

 

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Broadband Phone Number and Postcode mismatch at Openreach

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Who do you pay for line rental and calls?

 

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timmace1986
Newbie
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Message 3 of 7

Re: Broadband Phone Number and Postcode mismatch at Openreach

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BT

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Broadband Phone Number and Postcode mismatch at Openreach

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I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

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Moderator
Moderator
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Message 5 of 7

Re: Broadband Phone Number and Postcode mismatch at Openreach

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Hi timmace1986,

 

Thanks for your post and welcome back!

 

Sorry for the mix up with your postcode.  I'll pick this up and get you sorted from here.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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timmace1986
Newbie
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Message 6 of 7

Re: Broadband Phone Number and Postcode mismatch at Openreach

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Great, thanks for the swift response on a bank holiday!

 

All done, form filled and sent in.

 

Ta

Chriisj
Newbie
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Message 7 of 7

Re: Broadband Phone Number and Postcode mismatch at Openreach

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I have the same problem but I can’t see the about me section on your profile. Have you got a direct link?
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