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byfield154
Beginner
248 Views
Message 1 of 4

Broadband Renewal

Hi all,

Not so much a question but more an fyi for anyone about to renew their BT Broadband package.
Contract expired and went onto the standard cost (£52.49 p/m). Minus line rental saver but plus 2 x mobiles at £8 p/m total cost was still nearly £50.

After less than 20 mins on call with BT, I’ve now got £14.50 off the Broadband package & a 1GB data increase on both mobiles for no extra £.
Cost per month is now only £35 all in (with line rental paid in advance).

Hope this is of use to anyone wondering if they’ll get a decent deal by calling - it’s defjntely worthwhile.
3 REPLIES 3
wdblue
Aspiring Contributor
227 Views
Message 2 of 4

Re: Broadband Renewal

Nice one.   My current deal's just lapsed and price has gone up to £45/month so am about to make the same call. Did you phone the retentions line (0800 085 7346) ?

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byfield154
Beginner
221 Views
Message 3 of 4

Re: Broadband Renewal

Hi,
He number I called was ‭0800 800030‬. Used option 1 for ‘cancel contract.’
They made an initial offer (£6.50 monthly reduction) but after chatting for a bit longer they said they would look for a ‘managers special ’, put me on hold and came back with this offer (plus another one on a higher package but that wasn’t of interest).
wdblue
Aspiring Contributor
186 Views
Message 4 of 4

Re: Broadband Renewal

Excellent. Thanks.

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