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ncoppen
Beginner
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Message 1 of 2

Broadband Upgrade and Reward Card Eligibility

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I have recently started a broadband package and the deal was for Fibre 2 with a £100 reward card and I would like to upgrade to gigabit as I am fortunate enough to have this available.

Will upgrading before claiming my reward card (which I currently cannot see on the rewards portal, possibly because it has been less than two weeks since my service was activated?) mean that I cannot claim?

Would it be better to wait until the card has been claimed to upgrade?

Thanks.

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Matt-S
Moderator-Retired
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Message 2 of 2

Re: Broadband Upgrade and Reward Card Eligibility

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Hi @ncoppen,

Welcome to the Community and thanks for posting.

You will need to wait until you are outside of the 14 days cooling-off period for the original order. Once the gift card has been claimed you will be good to upgrade your service.

Thanks

Matt