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dakyle
Newbie
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Message 1 of 2

Broadband Usage and Youview Usage

I have a query about broadband and youview usage as displayed on the Usage Monitor at MyBT.

 

According to this I have used 77.63 GB Broadband but only 0.06 GB Youview this month. I know that the majority of my BT TV usage is BT Sport HD and Eurosport HD both of which are delivered via Broadband. I would expect the BT Sport HD and Eurosport HD usage to be included in the Youview usage. As the Youview usage is so low, I suspect that this is not the case. Is my BT TV Broadband usage being wrongly included in my chargeable Broadband usage? Or is BT unable to display my BT TV usage on the broadband monitor?

 

I phoned customer service but no-one could/would answer that qusetion. Is the question too complicated?

 

Plusnet's broadband monitor was much more usefull. It could tell you what percentage of your usage was p2p, video streaming, etc. You could also look at previous months.

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Distinguished Sage
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Message 2 of 2

Re: Broadband Usage and Youview Usage

Hi

I am sorry to see you are having problems

I suggest you contact live chat at this link they should be able to help you


http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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