Broadband activated but no gift code

[DonnaQ]

Hi, I have encountered many problems after moving home recently but thankfully all these  are now  resolved - except I still haven't received the unique 'tech code' for taking out the broadband package.   My eligibility was confirmed in an email on 8th July where  BT said  I didn't need to do anything as it would automatically be sent out within 28 days  - but nothing as yet.  I have also checked my BTID and it says there are no rewards pending.    I can't see how to contact anyone online - and frankly I don t want to be stuck on the phone for hours again!  Any advice gratefully received.  Thanks

[Keith_Beddoe]

@DonnaQ 

What date was your broadband activated?

[DonnaQ]

Hi, broadband activated officially on the tracking order on 10th July. In reality it was up and running around the 4th July I think. Thanks

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[PaddyB]

Hi @DonnaQ,

Welcome to the Community and thank you for posting. I'm sorry you haven't received the code to claim your Free Tech Gift. If you send me in your details, I'll be able to chase this with the Promotions team.

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

[DonnaQ]

Many thanks for your help. Much appreciated. 

[RobbieMac · Accepted solution]

Hi @DonnaQ 

Thanks for taking the time to chat with me again today.

I'm just popping on to confirm that I have sent you your unique code and the link for you to place your order 😊

Sorry it took so long for you to receive the code.  I'll go ahead and close this off from here now.  Enjoy the rest of your day.

All the best,

Robbie