There are numerous posts like yours and the thing in common is the customer is switching from SKY to Bt and it is unclear whether the problem lies with sky or bt. However switches from other ISPs don't appear to have the same problems
it appears you intend to use a residential line for business
Is your BT retail phone line working yet?
Were you on Sky Fibre, or just normal broadband, as that makes a difference?
I assume you are just a homeworker, and not running a business?
This is only a customer to customer help forum which is moderated by BT, its not a direct method of contacting BT. People posting on here, are just BT customers trying to help.
Can you please confirm whether your phone line has been transferred over, as that has to be done before any broadband can be provided.
Not sure anymore what we had with sky.
The phone line is working perfectly
Sky are an LLU (Local Line Unbundling) provider, and just rent a pair of wires from Openreach. If you were on normal non-fibre broadband, then you would have been connected to the Sky equipment in the exchange, and the process is more involved, which is why I asked.
Well if that’s the case it’s better to get a clear answer from BT on what the issue is than giving us 3 different answers in a day and no solution in sight.
I really don’t know what to do next
How long ago was your phone line activated?
As the phone line is working, then there is nothing wrong with the external network, so it may be simply a case of waiting until Openreach make the changeover in the cabinet.
BT Retail do not get any preferential treatment from Openreach, who tend to be very busy at this time of the year.