cancel
Showing results for 
Search instead for 
Did you mean: 
Jamesk89
Beginner
439 Views
Message 1 of 14

Broadband activation new build

Hello,

i have moved and I ordered fibre on the 29th of March and activation date was 9th of April and still no luck, now after various calls with bt I have to wait until may the 14 th lol just to even get an update, it’s apparently a new build (offices converted into apartments) . I spoke to the manager of the property who is here everyday 9 - 5 and deals with most of the building work as such and he told me bt has been here already and have put cables into the building he was there himself he said one of the engineers had to feed cable via the roof , etc skys even put a dish up already also so he doesn’t know why they are telling me next month lol...someone from open reach is too return Monday “maybe” coming from the property manager so hopefully if it’s true I will see him and ask what’s going on,

also apparently one of my neighbours already has a phone line active here now lol.

i have a picture of the dsl checker but don’t know how to post it here. 

0 Ratings
Reply
13 REPLIES 13
Jamesk89
Beginner
435 Views
Message 2 of 14

Broadband activation...

Hello,

i have moved and I ordered fibre on the 29th of March and activation date was 9th of April and still no luck, now after various calls with bt I have to wait until may the 14 th lol just to even get an update, it’s apparently a new build (offices converted into apartments) . I spoke to the manager of the property who is here everyday 9 - 5 and deals with most of the building work as such and he told me bt has been here already and have put cables into the building he was there himself he said one of the engineers had to feed cable via the roof , etc skys even put a dish up already also so he doesn’t know why they are telling me next month lol...someone from open reach is too return Monday “maybe” coming from the property manager so hopefully if it’s true I will see him and ask what’s going on,

also apparently one of my neighbours already has a phone line active here now lol.

i have a picture of the dsl checker but don’t know how to post it here.

4178107D-BE3D-41F1-8BDE-263D97A0219D.jpeg

0 Ratings
Reply
Jamesk89
Beginner
434 Views
Message 3 of 14

Re: Broadband activation new build

4FB481CB-CBB7-4C7B-BA34-2EC28D4BE643.jpeg

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
433 Views
Message 4 of 14

Re: Broadband activation new build

this should help  https://community.bt.com/t5/help/faqpage/faq-category-id/images#images



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
432 Views
Message 5 of 14

Re: Broadband activation new build

was the checker results using your address?  you may have to order a phone line first



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Jamesk89
Beginner
429 Views
Message 6 of 14

Re: Broadband activation new build

Yep cabinet 95 the order was with a phone line 

0 Ratings
Reply
Jamesk89
Beginner
428 Views
Message 7 of 14

Re: Broadband activation new build

I don’t know what any of the stuff in the picture means lol 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
411 Views
Message 8 of 14

Re: Broadband activation new build

Shows fibre is available on that cabinet and speed 47/33mb estimated range
Address is not accurate as can cover more than one cabinet


If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Jamesk89
Beginner
406 Views
Message 9 of 14

Re: Broadband activation new build

It’s 100% my cabinet it’s literally outside my window lol , 

 

so so any reason why u think I’m getting played around like this at all thanks appreciate the help

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
390 Views
Message 10 of 14

Re: Broadband activation new build

If the cabinet was that close then estimate would be 80/20mb being full infinity 2 but it is not so may be not your cabinet


If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply