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NCtiger
Beginner
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Message 1 of 3

Broadband and Line Activation Delayed Again

I hope someone can help me..............

 

I ordered BB, Line and BTTV with BT Sport on the 2nd August. I decided to swap from Sky. The line I had was originally BT and I assumed it would just be a straight swap over a month later. The day before activation I get a bizarre text saying the BB and Line order is cancelled. After numerous attempts and conversations with customer service people I get nowhere. All I get is multiple orders indicating it will be done but the orders suggest a different monthly price and telephone number. Arrggggh! I've raised a complaint and heard nothing back and really wish I'd stayed with Sky now as I need an active line for medical reasons. Can anyone help me with a UK based contact number or email address? I don't get call backs from the number on the websites.

 

Thank You.

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Broadband and Line Activation Delayed Again

Flagged for order team.

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Moderator
Moderator
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Message 3 of 3

Re: Broadband and Line Activation Delayed Again

Hi NCtiger,

 

Welcome and thanks for posting. The quickest way to get this sorted would be to contact our orders live chat team. They're a UK based team who will own the case until resolution. I'll drop you a PM with the contact link. If there are any problems after speaking with them post back and we'll be happy to help.

 

Cheers

 

David

Community ModeratorDaveM
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