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CoralC24
Beginner
597 Views
Message 1 of 9

Broadband cost doubled out of contract.

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can you please tell me why my broadband cost went from £28.00 to £56.00 when my contract ended. I understood there is a price promise?

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NigelB72
Guru
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Message 2 of 9

Re: Broadband cost doubled out of contract.

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The price promise is dependent on what package you are on. Call 0800 800 030 for the retention team and speak with them

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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 9

Re: Broadband cost doubled out of contract.

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Do you have the halo add on?



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CoralC24
Beginner
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Message 4 of 9

Re: Broadband cost doubled out of contract.

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Thanks.  I was on broadband with calls package. Does it apply to a specific package

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CoralC24
Beginner
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Message 5 of 9

Re: Broadband cost doubled out of contract.

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I’m not sure what halo is

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CoralC24
Beginner
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Message 6 of 9

Re: Broadband cost doubled out of contract.

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Sorry I don’t know what halo is. I was on broadband and calls package.
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NigelB72
Guru
546 Views
Message 7 of 9

Re: Broadband cost doubled out of contract.

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@CoralC24 Halo is a broadband (normally fibre) product that gives additional benefits along with no price jumps at the end of your contract.

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CoralC24
Beginner
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Message 8 of 9

Re: Broadband cost doubled out of contract.

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Thank you for your help. 

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-Richie-
Guru
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Message 9 of 9

Re: Broadband cost doubled out of contract.

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@CoralC24wrote:

Thanks.  I was on broadband with calls package. Does it apply to a specific package


It depends when the agreement was made, if you agreed the contract before October 2019, you agreed that when the minimum term ends, the discount agreed would not long be applied.

If you agreed the contract after October 2019, you have an out of term increase capped at £8, for Halo customers there is no increase.

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